Kindly note: customized vow books cannot be returned or refunded. If your order is damaged in transit, please email me within 2 days of receipt. I will need to know the extent of the damage and I ask that you send at least 4 photos of the outer package and contents. Shipping costs are not refundable under any circumstances. If you need to cancel your order, you must email me within 12 hours of placing your order. Once vow books are printed, they cannot be canceled.