T E R M S  A N D  C O N D I T I O N S

LAST UPDATED: November 4, 2021
Below are our basic terms and conditions for all of our stationery and customized products.
Please read through this information and let us know if you have any questions.
Information is updated as needed and supersedes all previous information listed here.
All invitation and stationery clients receive detailed contracts once a proposal is accepted.

 

 
A link to our PRIVACY POLICY is here.

P A Y M E N T S  A N D  D E P O S I T S

Once a proposal is approved and a contract is signed, the retainer deposit is due before any design work can be started. Deposits are outlined in the semi-custom and custom stationery contracts and a payment schedule is included.
Typical payment schedules are as follows but are subject to change based on the date of your event:
Semi-custom suites:
   • A 40% of your total, non-refundable retainer, is due upon the acceptance of your proposal to begin work.
   • 50% of the remaining balance (not including shipping) is due before your files can be sent to the printer.
   • The final balance (remaining 50%), with shipping, and any added fees, is due before your order can be shipped or delivered to you.
Custom Invitations:
   •Non-refundable 40% retainer deposit of your total balance or your total design fee, whichever is greater, is due before any work can begin.
   •Your second payment of 50% of the remaining balance is due before we can print your invitations.
   •The final balance (with shipping) is due before your order can be shipped or delivered to you.
Other paper and signs:
   •Full payment or Non-refundable 40% retainer deposit of your total balance or your total design fee, whichever is greater, is due before any work can begin. If less than 8 weeks, full payment is due.
   •Your second payment of 50% of the remaining balance is due before we can print your invitations.
   •The final balance (with shipping) is due before your order can be shipped or delivered to you.

Other Custom Items (acrylic & wood – table numbers, signs and items that are laser engraved or cut):
• Due to the customized and personalized nature of these items, they are not returnable.
• This includes wholesale laser-cut or engraved items and customized laser products sold at full retail value.
• For orders under $1,000.00 payment is due in full before work begins. Orders that total more than $1,001.00 or more, will be split into 2 payments of (50%/50%).
Final payment must be processed and completed before your order(s) will ship to you. Your final payment includes a firm shipping cost, where applicable. You will receive an updated invoice prior to your final payment due date. This is usually 2-3 days before the anticipated ship date. In some cases, like rush orders, your shipping will be quoted prior to shipment.
Payments are made through PayPal or CC (Square). We do not accept personal checks.
 

D E S I G N,  R E V I S I O N S,  P R O O F I N G  &  C O L O R S

PROOFS
It is very important that you review and approve all digital proofs within 72 business hours of receipt.
Proofs are sent via CRM or PDF for review and approval. Please check all spelling, dates, times, venue addresses etc. LYD is not responsible for etiquette or spelling mistakes. Delays in proof approval will result in delays in our printing schedule and possible rush fees to be added to your invoice.
REVISIONS
Semi-custom invitations:
Include: changes to wording only. 3 wording revision rounds per suite are complimentary. After the 3 rounds a fee of $100.00 per revision will be added to your final balance.
Artwork changes are not considered revisions and an additional design fee will be assessed depending on the scope of work required. This includes but is not limited to: re-drawing/designing, re-coloring, re-arranging elements, etc.
Custom invitations:
Five (5) wording revisions are included with your purchase.
Artwork revisions are limited to 3 complimentary rounds of sketches only. If a complete revision is requested after the final artwork is approved a fee will be assessed based on the scope of work needed. Some artwork is only available as-is and cannot be revised.
All other paper and signs:
Three (3) wording revisions are included with your purchase.
Artwork revisions are limited to 3 complimentary rounds of sketches only, where applicable. If a complete revision is requested after the final artwork is approved a fee will be assessed based on the scope of work needed. Some artwork is only available as-is and cannot be revised.
COLORS
Because of the nature of these items and since all computer screens and printers are different there may be a slight variation in color. This is normal, and LYD cannot be responsible for these differences. All colors are represented as close as possible. It is recommended that you purchase one of our printed samples (if available) to review color but keep in mind printers, paper, and even humidity affect color and the printed samples are an approximation of the final product. In all instances, we do our best to match the original printed item. Samples are pre-printed and cannot be customized. Custom invitation samples are available digitally printed for a fee of $50.00 and only after the design is approved.

R E T U R N S,  R E F U N D S  A N D  C A N C E L L A T I O N S

RETURNS AND REFUNDS
Semi-custom and Custom stationery, other paper, signs, and personalized items:
Because of the custom nature of these items, returns are not accepted and refunds are not given once an order has shipped to you.
   •Semi-custom and custom items include, but are not limited to: wedding invitation suites, day-of items, signage, place and escort cards, thank you cards, printed ­envelopes, menus, etc.
   •Personalized items include, but are not limited to: custom and personalized laser cut and engraved items, vow books, & vow prints.
Non-personalized items:
If you wish to return a non-customized, undamaged item, please email us within 7 days of receipt. We will refund the price you paid, minus shipping and credit card fees. The customer is responsible for return shipping fees and insurance, if required.
Damaged items:
If you receive a damaged item, please send us photos of the outer package and contents within two (2) days of receipt to orders@laurenyvonnedesign.com
We will be in touch within 24 -48 business hours.
Lauren Yvonne Design is NOT RESPONSIBLE for USPS or carrier damage to individual sealed invitation suites that are mailed by the client from their home address or local post office.
Shipping and Processing Fees:

All shipping and credit card, PayPal or Square processing fees will not be refunded to the customer if a full or partial refund is issued. No exceptions.
CANCELLATIONS
Wedding and event stationery:
We understand that sometimes events are cancelled due to unforeseen circumstances. If this happens, please let us know as soon as possible.
Retainer and credit card processing fees are non-refundable.
Please see your contract for more detailed information.
Product orders:
Please message us within 24 hours (including weekends and holidays) to cancel your order.
Please note: If you wish to cancel after this time frame your item may have already shipped and we cannot guarantee any refunds or exchanges.

S H I P P I N G

Shipping costs are not refundable.

Lauren Yvonne Design will ship your order to you once complete and all pieces have been received and inspected. LYD takes exceptional care packing your order and is not responsible for loss or damage by shipping carriers (USPS, UPS, FedEx, etc). In the event that your package is lost or missing, the USPS should be contacted to see if they can locate your order. This is typically done by the recipient (client). Please allow at least 2 weeks after your ship date to file a claim with USPS.

INTERNATIONAL SHIPMENTS: Please be aware that tracking may not be available once your order leaves the United States. Lauren Yvonne Design is not responsible for lost or damaged shipments due to international/overseas postal services, couriers or package services. In the event that a package is lost, you will only be refunded for approximately 50%-60% of your order value, not including shipping costs. International shipping costs are not refundable.

You may opt for a signature receipt confirmation. This fee will be added to your existing invoice or billed separately. The cost is $10.00 per box/package.
Insurance is available for an additional charge. Insurance will be added to orders over $100.00 and the cost will be assumed by the customer.
In-stock product orders ship 2-3 business days after receipt of the order. Rush requests will incur a $25.00-$150.00 rush fee depending on the item.
If you requested expedited shipping (USPS Express or Priority 2-3 day) orders are still shipped within the same time frame. Please plan accordingly.
Orders are fulfilled in the order they are received.
Local Phoenix delivery/pickup is not available. 

T E R M S  O F  S E R V I C E

This website is owned and operated by Lauren Yvonne Design. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’). 
This agreement is in effect as of December 31, 2018. 
We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions. 
Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines. 
Wherein, you understand that: 
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date. 
b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s. 
c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means. 
d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited. 
e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited. 
f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability. 
g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that: 
i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any www.LaurenYvonneDesign.com employees or representatives.
We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us. 
h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Lauren Yvonne Design, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. 
i. You agree to indemnify and hold harmless Lauren Yvonne Design and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us. 
Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.
Furthermore, you understand and agree that: 
v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from Lauren Yvonne Design or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
Limitation of Liability
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Lauren Yvonne Design will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply. 
Copyrights/Trademarks
All content and materials available on www.LaurenYvonneDesign.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Lauren Yvonne Design, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Lauren Yvonne Design. 
Termination of Use
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information. 
Governing Law
This website is controlled by Lauren Yvonne Design. It can be accessed by most countries around the world. By accessing our website, you agree that the statutes and laws of our state, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site. 
Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts. 
Guarantee
UNLESS OTHERWISE EXPRESSED, Lauren Yvonne Design EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. 
Contact Information
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:
Lauren Yvonne Design: hello@laurenyvonnedesign.com
NOTICE: The information on this page is subject to change without notice and supersedes any previous information. Please email us if you have any questions.